(a) Use services provided directly at medical facilities of JIEH or other services provided by JIEH
(b) Access and use customer interaction channels owned by JIEH, including but not limited to https://jieh.vn website, other websites and groups on social networks (such as Facebook, etc.) (“JIEH Channel”) (“together, “Services”).
2. “Customer Information” means any information, data that can be used to identify the Customer or upon which the Customer is identified, such as name, nationality, telephone number, payment card and bank details, personal preferences, email address, location, photo, ID card/citizen identity card, date of birth, marital status, insurance information, transactional information, access history, customer journey, health/medical records, biometric data.
5.1. Customer Information We Collect
5.2. How We Secure Customer Information
5.3. How We Use Customer Information
5.4. How We Share Customer Information
5.5. Access and Choice
5.6.Contacts, Notices, and Revisions
We collect your personal information in the course of providing Services to you. Here are the types of information we gather:
1. Information You Give Us:
a) We collect any information you provide in relation to Services during the course of (i) register for an examination, subscribe to receive information from JIEH, JIEH’s groups' participation, interaction with JIEH channel; (ii) participation in seminars, customer events, contests, games, surveys or other events organized by JIEH.
b) The Customer is responsible for ensuring that the information provided by the Customer is complete, accurate, and up-to-date to ensure the interests of the Customer in accordance with the use of the corresponding service. JIEH will not be held responsible in case the Customer provides inaccurate or incomplete information pursuant to the relevant terms of Services.
2. Automatic Information: We automatically collect certain types of information when you interact with Services.
JIEH reserves the right to collect information, data related to the activities performed by the Customer within the Services, including but not limited to information, data about service and good providers for the Customer, information of transactions performed by the Customer (type of goods, service, location, time of transaction), payment method (excluding important data of payment cards which includes detailed card number, CVV number and other verification numbers with the same legal validity), device information (such as IP address, operating system, browser type, hardware specifications, UDIDs, MEIDs, location, address of referring website (if any), pages visited by the Customer from JIEH Channel and mobile applications, number of visits, responses, file’s name, versions, and advertising identities and other relevant information (if any)).
b) Recognizing you when you sign in to use Services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
c) Keeping track of your specific preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
d) Conducting research and analysis to improve Services.
e) Preventing fraudulent activity.
f) Improving security.
g) Delivering content, including ads, relevant to your interests on our sites and third-party sites.
h) Measure and analyze the performance of Services.
i) Cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you might not be able to use certain offerings that require you to sign in, or you might have to manually adjust some preferences or language settings every time you visit our sites.
k) You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
4. Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources.
2. When collecting data, JIEH will exert its best endeavors to the permitted extent to store and secure Customer Information at a server system, and this information is secured by firewalls, access control measures, and data encryption. We employ appropriate technical and security measures to prevent as much as possible to the permitted extent unauthorized access and use of Customer Information. JIEH also regularly cooperates with security experts to be updated with the latest information on network security to ensure the safety of Customer Information.
3. The information of your payment card issued by the relevant financial institution is protected by us in accordance with international standards on the principle that no important data of the payment card (card numbers, full names, CVV number, or other verification numbers with the same legal) is recorded in our system. Your payment transaction is made by the relevant bank system.
4. The Customer may not use any tools, programs, or methods to illegally interfere with the system or alter the data structure of any Services, nor carry out any other activities to spread, promote activities with the purpose of intervening, sabotaging, or infiltrating the JIEH system’s data, as well as activities violating Vietnamese laws. In case we detect a violation, we reserve the right to transfer information about the violation to the competent authorities in accordance with the laws.
5. You are responsible for protecting your account information and shall not provide any information related to your account, password, or authentication methods (eg., OTP) accessed on websites, applications, software, and other tools (if any).
We use your personal information to operate, provide, and improve Services for the purposes (“Purposes”) include:
1. Provide Services: We use your Customer Information
a) to provide Services and process transactions related to Services, including registrations, subscriptions, and payments;
b) to recommend Services that might be of interest to you, identify your preferences, and personalize your experience with Services;
c) to perform internal operations necessary to provide services, including troubleshooting software failures and operational issues, conducting data analysis, testing and diagnosis, monitoring and analyzing the usage trends and activities;
d)to protect the security or integrity of the Service and any facilities or equipment used to provide the Services;
e) to confirm transactions and process payments;
f) to create, administer and update the Customer’s accounts, verify the Customer’s identity;
g) To enable interactions between Customers and JIEH or between Customers and associated partners (if any);
2. Measure, Support, and Improve Services: We use your Customer Information to measure the use of, analyze the performance of, fix errors in, provide support for, improve, and develop Services.
3. Comply with Legal Obligations: We have a legal obligation to collect, use or store your Customer Information in certain circumstances, including when required, when consulted, recommended or required by legal advisors or any legal provisions, bylaws, documents, or requests of the government or local or foreign authorities, at the request of competent authorities, including without limitation to the obligation to disclose information and reports in accordance with the law on sales promotion, record keeping, audit, investigation and settlement of complaints or disputes, and compliance with a court order or legal requirements, documents or requests of the government or other regulations; enforcing other agreements; and protect our rights or property in the event of a complaint or dispute.
4. Communicate with You: We use your Customer Information to communicate with you in relation to Services via different channels (e.g., email, phone call) and to respond to your requests.
5. Marketing: We use your Customer Information to market and promote Services. We might display interest-based ads for Services.
6. Fraud and Abuse Prevention and Credit and Property Risks: We use your Customer Information to prevent and detect fraud and abuse in order to protect the security of our customers, us, and others. We may also use scoring methods to assess and manage credit and property risks.
7. Purposes for Which We Seek Your Consent: We may also ask for your consent to use your Customer Information for a specific purpose that we communicate to you.
1. Complying at the request of the competent state authority, or as required by laws;
2. Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Services. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
5. Protection of Us and Others: We release accounts and other Customer Information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of us, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
6. At Your Option: Other than as set out above, you will receive notice when Customer Information about you might be shared with third parties, and your choice on sharing the information.
7. Sharing Without Your Consent: As per prevailing laws, your Customer Information as part of your medical information, subject to permission by the head of the medical examination and treatment facility, might be shared among practitioners of a group directly providing treatment to patients for quality improvement of diagnosis, care and treatment of patients; or to certain persons including apprentices, researchers, practitioners in the medical facility who are allowed to borrow the medical records for reading on-site or copying for research or technical and professional matters; or as required by Vietnamese competent authorities.
Unless otherwise provided by laws, you can view, update, and delete certain information about your account and your interactions with Services. If you cannot access or update your information yourself, you can always contact us for assistance.
You have choices about the collection and use of your Customer Information. Many Services include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of some of the Services
(a) Contact: If you are no longer want to receive our marketing email, kindly unsubscribe or adjust your contact options, please feel free to email us at email@example.com or firstname.lastname@example.org and follow JIEH guidance
(b) Advertising: If you are no longer want to see interest-based ads, please email us at email@example.com or firstname.lastname@example.org and follow JIEH guidance
(c) Browser and devices: The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire.
VII. Contacts, Notices, and Revisions
If you have any concern about privacy at JIEH or want to contact one of our data controllers, please contact us and we will try to resolve it. You may also contact us at the address below: email@example.com or firstname.lastname@example.org